Service Work Orders
Role: UX Lead | Time: ‘24 to ‘25 | Team: CX Service | Tools: Figma
Developed a service work order management feature, that streamlined how agents scheduled appointments, ordered necessary parts, uploaded problem and repair attachments, and reviewed related work orders and activities. The solution improved efficiency, and gave agents better context to deliver faster, more consistent customer service.
Work Order Details
Details about the work order include service appointment information, shipping and billing information.
Activities
Related activities associated with the selected work order.
Parts
Selected parts for work order.
Attachments
Videos, images, or files associated with the service request from customers or field technicians.
Related Work Orders
Diagram canvas that shows dependent and sequenced work orders.
Part Catalog
Recommended parts related to scope of the work order and ability to select additional parts.
Part Detail
Details about the selected part or bundle, with configuration options.